Política de envío

Last updated: October 31, 2026

Thank you for shopping with Faithful Fiber. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Made to order

Every item is printed or embroidered individually after you order it by our production partners (mainly Printful), at facilities in the USA, Europe and other regions. Each order is sent from the facility best placed for your address, so items from one order may arrive in separate parcels.

Order processing

Production usually takes 2–7 business days (embroidered items and some accessories can take a little longer). Delivery time starts once your order ships. Orders placed on weekends or holidays begin processing on the next business day. You will receive an email with tracking as soon as your order ships, if the shipping method supports it.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates and may be affected by carrier delays, customs processing, weather or other events outside our control. If we cannot ship your order within the time stated, or within 30 days if no time is stated, we will let you know and you can cancel for a full refund.

Shipping costs

Shipping costs are calculated at checkout based on your destination, the items in your cart and the shipping method, and are shown before you place your order. Free standard shipping may be available on selected orders, as displayed at checkout.

Customs, import taxes and fees

Our prices are final prices for the goods. Whether you pay anything on delivery depends on your country:

  • Switzerland: orders are shipped from abroad (EU/USA). Where Swiss import VAT (currently 8.1%) exceeds CHF 5, which is the case from an order value (goods plus shipping) of roughly CHF 62, the carrier charges you the import VAT plus its customs-clearance fee on delivery. Example: Swiss Post currently charges CHF 13 (parcels from the EU) or CHF 16 (other countries) plus 3% of the value; other carriers have their own fees.
  • Canada: orders may be subject to GST/HST/PST/QST, customs duties and carrier brokerage or handling fees, which may be due on delivery.
  • USA: most orders ship from US facilities, so there are normally no import charges. Orders shipped from abroad may be subject to US customs duties or fees.
  • Australia, New Zealand, Japan and all other countries: import duties, taxes and carrier handling fees may be charged by your country or the carrier on delivery.

Unless checkout expressly states that duties and taxes are prepaid, any import duties, taxes and carrier fees charged on delivery are paid by the recipient. They are set by the customs authorities and carriers, not by us. Please check your local import rules before ordering. If you refuse a parcel because of import charges, we cannot refund the order or the original shipping cost, because every item is made to order (see our Refund & Return Policy).

Where we ship

We currently do not ship to the European Union, the EEA (Norway, Iceland, Liechtenstein), the United Kingdom (including Northern Ireland), the Channel Islands, the Isle of Man or Gibraltar, nor to Türkiye, the Balkan and Eastern European countries outside the EU, Russia and the other CIS countries, Israel, mainland China, Taiwan, Macao, South Korea, Thailand, Malaysia, Vietnam, most of Latin America and certain countries in the Middle East and Africa. Orders with a delivery address in a country that is not listed below cannot be placed.

We currently ship to: Afghanistan, Algeria, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Djibouti, Dominica, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, Gambia, Grenada, Guinea-Bissau, Guyana, Haiti, Hong Kong SAR, India, Indonesia, Iraq, Jamaica, Japan, Jordan, Kenya, Kiribati, Laos, Lesotho, Liberia, Libya, Malawi, Maldives, Mauritania, Mauritius, Montserrat, Myanmar (Burma), Namibia, Nauru, Nepal, New Zealand, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Peru, Philippines, Pitcairn Islands, Rwanda, Samoa, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Vincent & Grenadines, Sudan, Suriname, Switzerland, São Tomé & Príncipe, Tanzania, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, United States, Vanuatu, Yemen, Zambia and Zimbabwe.

Order tracking

Once your order ships, we email you a tracking number and link, if available. Tracking information may take a few days to update.

Address accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it; we can only change it before production starts. Parcels returned because of an incorrect or incomplete address can be re-sent at your cost.

Lost, damaged or delayed parcels

If your parcel is lost, arrives damaged or is seriously delayed, email us with your order number (and a photo for damaged items). We will work with the carrier and our production partner and send a replacement or refund as described in our Refund & Return Policy.

Order changes and cancellations

Need to change or cancel your order? Email us as soon as possible. If production has not started (usually within a few hours), we can change or cancel it and refund you in full. Once an order is in production or in transit we cannot change or cancel it; all orders are final (see our Refund & Return Policy).

Questions?

Email us at support.faithful.fiber@gmail.com.